contact usDoes Netports Australia register domain names?
No. We don't register any domain names in our name. We recommend you register your own domain name at
My Internet Names. My Internet Names has been set up to be independent from our hosting services - so you can use it to secure your domain name/s without being tied into our hosting.The practice by some web hosts of registering your domain name when you sign up for hosting often "locks" you in to their hosting. We don't do that.
What are Netports Australia's DNS (domain name server) names?
This depends on what service you will have with us. We advise you what nameservers to set your domain name to in our "Welcome To Netports" email.
Do you offer a website design and development service?
The availability of our website design and development services remains pending application. View our
Website Development section.Does your hosting support SSI, PHP, MySQL or ASP?
We support SSI, PHP and MySQL but do not support ASP.
Your hosting is not the cheapest in Australia. Why?
Correct, but we are certainly not expensive for what we offer.
We could very easily cram in double or even triple the number of hosting accounts we position on a given server to reduce costs, but as you read through this website we hope you conclude this is not what Netports is about.
We are a premium web host and there are VERY good reasons why our services can not possibly be the cheapest in Australia. We are also one of the very few hosts who have that much confidence in our own web hosting products we provide 24x7 real person telephone support. For example, if something doesn't look right at 2 AM Sunday morning you can telephone us and speak to a real representative who will be in Sydney, Brisbane or Cairns.
Why don't you offer a 30 day money back guarantee?
It is an all too common occurrence where unscrupulous individuals sign up for a hosting account then use it to send millions of spam emails or power some other form of questionable, damaging or illegal activity. They then ask for their money back and quickly move on to the next hosting company before the effects of what they have done become fully apparent.
When this happens it places at risk all hosted website accounts on that particular server.
Netports Australia places unconditional priority on protecting each and every hosting client and so we simply do not allow a situation to exist that puts our hosting services at risk.
Yes, it means we have lost potential customers, but for us protecting those that have already placed their trust in us is much more important. Our reputation as one of Australia's leading premium quality web hosts was not born from putting at risk our customers for the sake of getting new ones!
Will my website be hosted on a powerful server?
Absolutely. Positively. YES. We have built a reputation on providing our hosting clients with supreme levels of performance and reliability and undertake upgrades on a regular basis. We are somewhat fanatical about maintaining our reputation of providing hosting services that are representative of being within the top 15% most powerful mainstream shared web hosting environments available today.
How quickly will my account be set up after I sign up?
Hosting account are delivered, generally, within 24 hours of sign up.
Is my Macintosh computer compatible with your hosting plans?
Yes, our web servers use standard FTP (file transfer protocol). Therefore, you can build your site on any Macintosh or Windows PC and use FTP to upload your website files to your account, and it will display on any type of computer running any industry standard browser.
Do you provide technical support?
Yes, absolutely. We provide true 24x7 technical support via our online Support Center. We are also available 24x7 by phone. Not too many hosts offer this extreme level of service. Its a very clear indication of how much confidence we have in the quality of our services to begin with.
How does Netports Australia handle system backups?
We create daily backups of our systems with full backups weekly for disaster recovery purposes. You can also easily create your own entire website backup file and download it to your own system for safe keeping. We suggest you regularly utilise the excellent feature available to you in your cPanel™ for your own peace of mind.
Do you provide support for any cgi scripts I install?
No. Netports Australia does not provide any support for third party cgi scripts or programs you choose to install. Support for these is best obtained from the developer of the script. Usually most programs will be supported well by online forums and support groups, as is the case with all included programs available to you through Fantastico.
Where do I upload all of the files pertaining to my website?
You need to upload your website files to your "public_html" directory inside the root of your account. Files uploaded below your "public_html" directory, such as in the root of your account or in your ftp directory will not be available on your website.
Can I send out unsolicited e-mail?
You are joking right?? Sending out unsolicited e-mail (SPAM) from your Netports hosting account is a direct violation of our Acceptable Usage Policy. Please read our section regarding the Anti-Spam Policy. This includes sending unsolicited e-mail using another SMTP server referencing any websites hosted by Netports. If you think sending spam is going to help sell something then you are mistaken.
Do you allow adult websites?
Netport chooses to follow the classifications of the Australian Office of Film & Literature Classification. Although not specifically for website application, these classifications have been refined over many years and represent the most complete and correct method for classifying public material.
The Office of Film & Literature Classification is the Australian Government agency that administers the national classification scheme for all films, computer games and submittable publications that are exhibited, sold or hired in Australia.
Netports Australia does not permit the serving of websites that would constitute an "RC", "X" or "R" classification as defined by the Office of Film & Literature Classification.
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